Refunds and cancellations
How moving, cancelling and refunds work for each service. Nothing here limits your rights under Australian Consumer Law, and if something's gone wrong, talk to us.
Last updated 25 October 2026
Personal training
Move or cancel with more than 24 hours' notice and there's no charge. With less than 24 hours' notice it's 50% of the session fee, and with less than 12 hours' notice or a no-show it's the full fee.
Session packs last 3 months from your first session and aren't refunded once they've started.
Online coaching
There's a 10-week minimum. After that you can cancel any time with notice before your next weekly payment. Payments already made aren't refunded.
Programs
Ready-to-use and personalised programs are paid weekly. Cancel any time and you won't be charged again. Payments already made aren't refunded.
8 week challenges
The terms for each challenge are shown when you sign up in the challenge portal.
Corporate challenges
Cancel more than 4 weeks before week 1 starts and we refund your 50% deposit in full. After that the deposit is non-refundable. Your final invoice is based on your final headcount, never fewer than 80% of your estimate or 10 people.
AyFit Wear
See our shop returns policy for hoodies, tees and caps.